<AI1>
Pre-meeting (09.00 – 09.15)
</AI1>
<AI2>
1
Introductions, apologies, substitutions
and declarations of interest
</AI2>
<AI3>
2
Public Services Ombudsman (Wales) Bill:
evidence session 2
(09.15 -
10.15)
(Pages 1 - 31)
Nick Bennett, Public Services Ombudsman for
Wales
Katrin Shaw, Director of Policy Legal and
Governance
Chris Vinestock, Director of Investigations
and Chief Operating Officer
</AI3>
<AI4>
Break (10.15 – 10.30)
</AI4>
<AI5>
3
Public Services Ombudsman (Wales) Bill:
evidence session 3
(10.30 -
11.30)
(Pages 32 - 39)
Ruth Friel, Head of Patient Experience, Cwm
Taf University Health Board
Shan Kennedy, Head of Investigation and
Redress, Betsi Cadwaladr University Local Health Board
Denise Williams, Senior External Reporting
Manager, Betsi Cadwaladr University Local Health Board
Angela Hughes, Acting Assistant Director of
Patient Experience Cardiff and Vale UHB and Chair of the All Wales
Listening and Learning from Feedback group
</AI5>
<AI6>
4
Public Services Ombudsman (Wales) Bill:
evidence session 4
(11.30 -
12.30)
(Pages 40 - 55)
Rosemary Agnew, Scottish Public Services
Ombudsman
Marie Anderson, Northern Ireland Public
Services Ombudsman
</AI6>
<AI7>
Lunch (12.30 – 13.15)
</AI7>
<AI8>
5
Public Services Ombudsman (Wales) Bill:
evidence session 5
(13.15 -
14.15)
(Pages 56 - 58)
Disa Young, Head of External Affairs, Welsh
Independent Healthcare Association
Jacky Jones, Deputy Chair of Welsh Independent
Healthcare Association and Executive Director of BMI Werndale
</AI8>
<AI9>
6
Paper(s) to note
</AI9>
<AI10>
6.1 Letter from Bangor and District Women's Aid in
relation to the Welsh Government's draft budget 2018-19
(Pages 59 - 61)
</AI10>
<AI11>
6.2 Letter from Adam Price AM in relation to the Public
Services Ombudsman for Wales
(Pages 62 - 71)
</AI11>
<AI12>
6.3 Letter from the Welsh Language Commissioner in
relation to Welsh medium childcare and early year's education
provision
(Pages 72 - 95)
</AI12>
<AI13>
6.4 Letter from the Minister for Housing and Regeneration
in relation to making the economy work for people on low
incomes
(Pages 96 - 102)
</AI13>
<AI14>
6.5 Additional information provided by the Public
Services Ombudsman for Wales in relation to scrutiny of the annual
report
(Pages 103 - 106)
</AI14>
<AI15>
7
Motion under Standing Order 17.42 (vi) to
resolve to exclude the public from the remainder of the
meeting
</AI15>
<AI16>
8
Public Services Ombudsman (Wales) Bill:
consideration of evidence received under items 2, 3, 4 and
5
(14.15 -
14.30)
</AI16>
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